Frequently Asked Questions
|Monday - Friday
|: 9.00 AM ~ 5.30 PM
We are all about your story and crafting a special piece that is truly one-of-a-kind.
Unlike other jewelers, we do not focus on diamonds as a center stone, but rather we specialize in rare gemstone engagement rings.
With one of the largest collections of rare gems, you can associate us with a non-conventional jeweler whose focus is to handcraft a truly one-of-a-kind engagement ring inspired by the ideas closest to you.
Our Head Office is located in Auckland, New Zealand, with a remote presence in NYC, United States and London, United Kingdom.
All our ring resizing/prong tightening & ring maintenance requests are addressed locally with the help of our local jewelery manufacturing partners based in NYC.
All our rings are proudly manufactured locally by expert master jewelers & gemstone setters with more than 20 years of experience.
All the sapphires we offer are 100% natural (no synthetic or lab-created stones), well saturated in color, excellent cut with little to no inclusions seen from the naked eye.
In simple terms, they all are of AAA quality and handpicked on the basis of their gorgeous color, brilliance & lustre.
We only handpick and sell sapphires we would want to purchase for ourselves. When purchasing a sapphire from us, you can be assured that our sapphires are either untreated or treated only by trade-accepted practice of heating.
We disclose whether a sapphire is heated or unheated on their product page, and encourage consumers to ask about enhancements. Not disclosing enhancements is not only an unethical practice, but also against the rules of the Federal Trade Commission (FTC).
Nolan and Vada do not sell sapphires treated in non-standard ways like:
- Glass Filling
- Bulk Diffusing
All the emeralds we offer are 100% natural (no synthetic or lab-created stones), with excellent color and transparency, and expertly cut to enhance its lustre and brilliance. Known for their unique inclusions, we handpick emeralds which feature fewer naturally occurring inclusions, categorizing their clarity as 'slightly included', as compared to A or AA emeralds which are 'included' or 'heavily included'.
In simple terms, they all are of AAA quality and selected on the basis of their gorgeous color, brilliance & lustre.
We believe it’s not only ethical, but the right of the consumer to know about any enhancements their emerald has undergone.
At Nolan and Vada we carefully handpick emeralds that have been oiled to enhance clarity, in line with industry accepted standards.
An estimated 99.9% of all emeralds have been oiled to enhance their overall clarity and brilliance.
Unlike diamonds, tracing a gemstone's origin is not always possible. However, we work with reputable suppliers who share the same values and standards as set by the World Jewelry Confederation (CIBJO) and do our best to ensure that every gemstone we sell is mined ethically.
In regards to diamonds, we have a zero-tolerance policy towards conflict diamonds. Our diamonds are proudly sourced from global manufacturers that comply with the United Nations Kimberley Process in order to ensure all of our diamonds are ethically sourced.
We source our sapphires from a variety of locations, including Sri Lanka, Australia and the USA. All of our sapphires are sourced from miners, small-scale businesses, with safe working conditions, fair labour, and responsible practices.
We source our emeralds from Zambia, Africa, the second largest producer of emeralds in the world. Our emeralds are ethically mined by Gemfields - a world leading responsible miner of emeralds, or by reputable, small-scale miners and vendors who share the same values and standards as set by the World Jewelry Confederation (CIBJO).
We only work with precious colored gemstones that we have sourced ourselves as center stones. This ensures the quality, our warranties, free ring sizing, 60 day returns and a certificate of authenticity, which we are unable to provide if the center stone is not purchased from us. We are able to use diamonds or gemstones you provide as side stones. For more information please get in touch with our team on firstname.lastname@example.org.
Yes we are able to source ethical Lab Grown Diamonds for use in your special piece. To enquire about a Lab Grown Diamond please email us on email@example.com.
Absolutely, for safety & security reasons, we ship rings only by secured FedEx priority shipping.
For your peace of mind, the order is securely packaged & completely insured by us until the time they are delivered at your door.
Yes, there is no mention of jewelry or Nolan and Vada’s branding on the packaging, however for shipping and customs related purposes, the documentation on the package comes with our name & address.
In order to make sure your Nolan and Vada order remains a surprise, we can also ship your order to your workplace or a specific FedEx location to be held for pick up.
For security reasons & insurance purposes, we do not ship to PO Boxes at the moment.
Absolutely! We ship worldwide and offer FREE Global FedEx priority shipping on all our orders.
Absolutely, we stand behind our craftsmanship & proudly offer a lifetime manufacturing warranty & complimentary 3 years cleaning & prong tightening service on all the rings we make.
We offer one complimentary local ring resizing with all ring purchases within the first 60 days of purchase.
To address any repair, prong tightening or resizing more efficiently, we partner with a reputed national jewelry manufacturing partner based in New York. To arrange resizing simply touch base with your design consultant and they will send you prepaid insured FedEx labels to securely send your piece back for resizing. Please note resizing more than 2 sizes up or down may incur an additional fee*.
At Nolan and Vada, we stand by our craftsmanship, design and transparency - that’s why we believe you’ll love your new piece. In the rare event you don’t, we offer a simple 60 day return or exchange, starting from the date you receive your item.
If you have purchased a ring from our design collection through our website then we will gladly exchange your piece for another item, or process a return and full refund within 60 days of purchase.
In case you have purchased a customized piece and you would like to modify or change the design, you will still be eligible for an exchange, however it won’t be eligible for a refund.
For more information on our returns policy please click here.
For our US, Canada and UK customers we ship hassle-free using FedEx ‘DDP’ (Delivery Duty Paid) terms, meaning any potential taxes, duties or additional charges are paid by us, the sender.
Our estimates and prices on the website are always inclusive of duties and taxes when paid in the local currency of your shipping destination, so there will never be any additional hidden costs or charges.
Please note, if you pay in a currency other than that of your shipping destination, you may incur additional duties and taxes.
For all other international orders any custom duties and taxes levied by local authorities are the responsibilities of the recipient. We recommend you to check about relevant taxes and duties with local authorities before placing an order with us.
No, we ship door to door using FedEx, which means you don't have to get the parcel cleared in order to receive the ring. For your convenience, all orders automatically get cleared by customs and you receive the ring within 3~5 working days without any delays.
At Nolan and Vada, you can either begin by selecting one of our timeless designs from our online collection, or share your inspiration with one of our design consultants and go from there. We strive to get your engagement ring just right, so our process is flexible and catered to you.
Absolutely! Most of Nolan and Vada’s customers already have a set budget in mind and our design process enables you to handcraft your dream engagement ring within your budget.
In the context of timelines, in case you have bought the piece using buy now and paid the balance in full, the order takes approx. 4 weeks to complete and 3~5 working days to reach from the time of shipment.
In case you have ordered the piece using our NV Flexible Payment Option, we will begin manufacturing once 50% of the balance is paid and ship the ring within 2 weeks from the time you pay the balance in full.
Get in touch if you have any strict timelines in mind and we’ll try our best to meet the deadline.
Due to rarity & availability of rare gemstones and fluctuations in metal pricing, all custom quotes are valid for 7 days from the time of quotation. We recommend reserving the sapphire to secure your chosen gem while finalizing your ring design.
While we specialize in creating stunning one-of-a-kind engagement rings with unique gems, we can absolutely handcraft a unique diamond engagement ring too. Reach out to our design consultants to enquire about diamond options.
Absolutely! All our loose rare gems are beautifully presented in an ethically sourced wooden box. You can purchase a loose gemstone by getting in touch through the ‘enquire now’ form on the sapphire page, or by getting in touch via email at firstname.lastname@example.org.
Yes. As a standard option, we offer Platinum, 18k White Gold, 18K Yellow Gold and 14K Rose Gold options.
Nolan and Vada also offers 14K White Gold, 14K Yellow Gold or Palladium metal options, simply get in touch with our team at email@example.com.
Engraving is complimentary and yes, we can add engraving to most designs, get in touch if you have any ideas in mind and we’ll help you out.
Yes, all purchases come with a complimentary insurance appraisal from an accredited third-party jewelry valuer.
Absolutely, we would love to help you keep the whole process under wraps by making special arrangements. Please let us know what we can do to help you maintain the surprise.
Absolutely, a lot of couples usually look for a center stone first and proceed with the ring made once they are ready. Hence, we have recently introduced our NV Flexible Payment Option where you can simply reserve a sapphire for a USD$500.00 deposit and pay the remaining balance over a period of 3 months.
As of now, we accept the following payment methods during checkout:
VISA, Mastercard and American Express Credit Cards
Feel free to get in touch with us in case you would like to pay via bank transfer or any alternative payment method.